Product Questions
1. What types of products does Textalux Sales offer?
Textalux Sales specializes in stylish women’s fashion, including dresses, jumpsuits, kaftans, kurtas, and tops. Our collections are designed for fashion-forward women who value quality and elegance.
2. Are the products available in different sizes?
Yes, our products come in a range of sizes to accommodate different body types. Please refer to the size chart available on each product page for accurate measurements.
3. How can I care for my Textalux Sales garments?
Each product comes with care instructions on the label. We recommend following these guidelines to maintain the quality and longevity of your garments.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items such as final sale products or items without original tags may not be eligible for return. Please check the product description for any specific return restrictions.
Account & Payment
1. How do I create an account?
You can create an account by clicking on the “Sign Up” button on our homepage. Follow the prompts to enter your details and set up your account.
2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
3. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your data is safe with us.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, standard shipping via DHL or FedEx takes 10-15 business days, while free shipping via EMS takes 15-25 business days.
2. Do you offer international shipping?
Yes, we ship worldwide except for certain remote areas in Asia and other regions. If you have any questions about shipping to your location, please contact us at [email protected].
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
3. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that once an order has been processed, changes or cancellations may not be possible.